1. Acceptance

By using the Abu Alaa app or website you agree to these terms and the Privacy Policy.

2. Account

You must provide accurate information, protect your login method and notify us of suspected unauthorised use.

3. Orders and prices

Images are illustrative. The final price depends on items, options, quantities, branch, delivery/service fees and taxes shown before confirmation. An order is accepted only when the business confirms it.

4. Availability

Items, ingredients, hours and delivery zones are subject to availability. The business may contact you about substitutions, adjustments or unavailable items.

5. Payments

Available methods depend on business settings. Some orders may require prepayment or transfer proof with the remainder collected on delivery. Card processing is handled by the selected provider.

6. Delivery

Delivery times are estimates and may be affected by distance, traffic, weather and workload. You must provide accurate contact and delivery details.

7. Changes, cancellation and refunds

Eligibility depends on order status, costs already incurred, business policy and payment-provider processing times.

8. Acceptable use

Fraud, impersonation, harmful content, unauthorised payments, reverse engineering and interference with the service are prohibited.

9. Liability

The service is provided subject to applicable law and availability. Nothing excludes rights that cannot legally be excluded.

10. Contact

wv.w33000@gmail.com — +20 11 5272 0555. See the Privacy Policy.